Our Services

Supported by a talented executive team, our program boosts bottom-line results while providing exceptional RevPAR performance and ensuring guests’ experience a frictionless stay. Colwen’s hospitality experts have decades of experience managing Marriott, Hilton, IHG and other high-quality brands.

Key indexes and benchmarks are utilized to review monthly financial performance to help deliver maximum benefits to property owners. From frequent property inspections to cutting-edge training programs for staff, Colwen is constantly seeking innovative ways to improve the hotel experience for guests.

We understand the value of recruiting self-initiators who are seeking to create career growth in the hospitality industry. Our experienced and approachable Human Resources staff is always searching for team-players who enhance the hotel team and guest experience. HR cultivates thought-leadership and a roll-your-sleeves-up environment.

We take pride in our trademark training initiatives to ensure our associates are ready to rise to any challenge through trust.  Training focuses on developing prompt and efficient resolutions.

Our experienced Finance and Accounting staff optimize administrative costs by developing strong financial processes and an efficient IT infrastructure. This methodology is vital to Colwen’s success of maximizing hotel assets. The use of  cutting-edge accounting and operational software is instrumental in ensuring the hotels retain full access to the critical information needed to support decision-making.

Our expertise features payroll, taxes, reporting, cash management, operating statements, forecasts, budgets, auditing, labor productivity, loss prevention and more.

Colwen Hotels’ award-winning sales and marketing team ensures our hotels stay at the top of every market we serve. We place a premium on quality and attention to detail to ensure we stay ahead of the game. We accomplish this goal with an efficient and targeted sales, marketing and e-commerce campaign that allows our team to put the right business in the right hotel at the right time.

A strong knowledge base is supplemented with refined training to ensure our team is ready for the challenges of a frequently changing economy.

Our talented Revenue Management team will ensure your property performs at its peak potential. Colwen Hotels provides each hotel with dedicated revenue management support. Experienced professionals collaborate with General Managers and Directors of Sales on pricing and inventory strategies to ensure optimal market share results. The staff takes a forward-thinking marketing approach to revenue management by knowing their audience. We like to think we attract our clients and find a similar alignment of goals.

The department also receives the latest training on a regular basis. To ensure profit is maximized, Colwen closely monitors and analyzes revenue management performance.

Attention to detail is in our DNA. From the wall coverings to light fixtures, decor is meticulously selected to reflect the distinctive, sophisticated style of our hotels and the story we want our guests to feel.  Our expertise includes, space planning, schematic design, construction documentation, budgeting and project management.

Colwen is the recent recipient of the 2019 IIDA New England Design Awards Winner – Hospitality: Hotel/Lodging – The Row Hotel at Assembly Row.

Purchasing features high quality in-house procurement services. Our team of experts deliver contract pricing by sourcing and purchasing directly from the industry’s most qualified manufacturers.  The purchasing team works closely with interior design to ensure every project is a success.

Colwen handles new construction, renovation, and capital expenditure purchases for our hotels.  Our expertise includes purchasing FF&E and product sourcing that is best-in-class, yet cost effective.

Colwen’s award-winning management team brings over a century of knowledge and expertise developing and managing a diverse portfolio of hotels and resorts ranging from full- and select-service to lifestyle and luxury. The company has extensive experience in a variety of market types including airport, city, suburban, casino and leisure destinations.

Colwen Management provides a custom range of hotel management services to cultivate an environment of high customer satisfaction and optimal financial flow, enhancing short- and long-term values for employees and ownership.

Colwen Management implements an operational strategy to assure efficiency in each aspect of hotel management including human resources, revenue management, sales and marketing, accounting, and property safety and maintenance.  Our services include hotel asset management, hotel consulting, and hotel current situational analysis.