Our culture is like a start-up yet well-established. Our industry leading team is hard working, agile, diverse, and inclusive. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We are proud to own and operate quality hotels designed for experiential travel and diverse accommodations.
We value teamwork, cooperation, overall attitude, but most importantly- the people are what matter most. Read on to learn more about our team members’ stories and experience working here.
AC Hotel Family Member of the Year – North America, Mercedes Hernandez is known to take on new challenges with vigor and a positive attitude. Never settling for the status quo, Mercedes brings unique and innovative ways to surpass everyone’s expectations and to make each day better than the last for every AC guest. In her own words, “clean isn’t enough, it must be beautiful!”
Mercedes’ passion and drive is in complete alignment with Colwen Hotel Group and Marriott International’s core values and heritage. For these reasons, Mercedes has been globally recognized for her outstanding accomplishments. She states “at Colwen Hotels, we all have the opportunity to go anywhere, any position that we want. I believe with dedication anything is possible.”
Vincent began his career at Colwen Hotels as a Part-Time Front Desk Clerk in 2014 while attending college. Upon graduation, Vincent was immediately offered full time employment as Front Office Supervisor. Fast forward to today and Vincent is General Manager of AC Hotel Boston Cleveland Circle.
Vinny is a great example of on the job training combined with opportunity. At Colwen Hotels, we offer team members unique ways to broaden their skillset and the chance to progress at an expedited pace.
Maria Elena started her career with Colwen Hotels in 2004 as Director of Sales at the Residence Inn Foxboro, the very first Colwen hotel. After a few successful years, she would be promoted to Regional Director of Sales for three additional hotels in Franklin, Worcester and Milford, Massachusetts. Maria Elena then opened the highly touted full-service Renaissance Hotel at Patriot Place in Foxoboro, MA as Director of Sales. Just two years later, she would assume the role of Senior Executive Director of Sales for Colwen Hotels in 2013 and lead a talented group of Sales Directors for a dozen hotels in a variety of markets.
Maria Elena exemplifies Colwen’s Core Values with a genuine smile, infectious laugh and a no-stone-left-unturned sales ethic.
Jennifer started her ascent at Colwen Hotels working Front Desk and Operations during the summers of 2002 and 2003 while earning her college degree. After graduation, Jennifer was promoted to Front Office Manager at Ashworth by the Sea Hotel overseeing reservations, valet and travel agency payables. Later, she would assume the role of hotel Revenue Manager and successfully grow room revenues. In 2009, Jen was promoted to Revenue Manager for Colwen with the responsibility of multiple hotels. In 2012, she grew into the role of Senior Revenue Manager and most recently Senior Area Revenue Strategist.
Jennifer exemplifies Colwen core values with a can-do attitude and a roll-up-her-sleeves teamwork approach.
Susan began her career with Colwen in 2003 as a part-time Front Desk Agent at the Homewood Suites in Manchester, NH. Susan grew into the full-time Front Desk Supervisor role and then later promoted to Operations Manager. In 2012, Susan transferred to the corporate office as Office Manager and was integrated into the Human Resources Department and quickly ascended from HR Administrator to HR Generalist, HR Manager and most recently Regional HR Manager.
Susan exemplifies Colwen’s Core Values through an approachable management style and forward-thinking communication.
Colwen’s Leadership Development Program is our proprietary methodology to help team members experience on the job training with one-on-one mentorship. Focused on developing future leaders, we like to empower self-starters, welcome new ideas, and seek out those interested in leaving a lasting legacy. This acceptance-only program offers a comprehensive training curriculum that teaches practical skills and at the same time paves the way for Colwen Hotels Succession Planning. We have worked hard to narrow the focus of our program to ensure we cover all the bases, using a variety of modalities.
Structured for success, the combination of the Focus Tool with a series of online modules provides comprehensive and vital skills for team members. In addition, we pair participants with senior leadership for monthly meetings and regular measurement for a win-win setup. Participants work side-by-side with Colwen’s award-winning team, gaining invaluable experience and exposure to hotel operations in a small setting. Throughout the program, we create a culture of curiosity and learning, encouraging participants to talk through thoughts with their assigned mentor.
The Focus Tool provides a deep dive on several critical areas which include: accountability and responsibility, coaching/mentoring, communication, conflict resolution, dealing with change, empowerment, improving attitudes, motivating others, teamwork, trust and integrity.
The 24 online modules include: Pre-Discussion Questions, Video Instruction, Note-Taking Guide, Post-Discussion Questions, Exercises, Test and Personal Action Plans. Important topics covered include:
At Colwen Hotels, we take pride in developing team members and creating opportunities for career development. Rounding out highly motivated team members has become our passion, which is why we continue to achieve success.
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